Frequently Asked Questions

Which retailers can I report to Trolley Tracker?

Here at Trolley Tracker™, we can take reports of abandoned trolleys belonging to all Woolworths (and Countdown) stores. For trolleys belonging to other retailers, we recommend contacting them directly.

How do I report abandoned trolleys using the Trolley Tracker website?

1. Select the retailer & number of trolleys – Just tap the ‘plus sign’ to add the trolley from the retailer you wish to report.

2. Fill in as much of the address information as you can and then select the nearest address from the drop-down menu.

3. Add Information – and any additional information in the field provided i.e. “In the park” or “In the alleyway behind the building”.

4. Tick the tab if you want to enter the Monthly $1000 prize draw then hit ‘Next’ to enter your information – and ‘Submit Report’.

5. Or leave it blank to report anonymously – tap ‘Report’.

How do I report abandoned trolleys using the Trolley Tracker phone app?

You can download the Trolley Tracker™ phone app available on Apple & Android devices, just search for “Trolley Tracker” on the App Store or Google Play or follow the links on the website homepage trolleytracker.co.nz

I reported an abandoned trolley and it hasn't been collected, what should I do?

If you have reported a trolley and it hasn’t been collected after several days, please log the report again on the website or the Trolley Tracker™ App and include in the Additional Information field that you have ‘Reported this trolley before’ or send an email to info@trolleytracker.co.nz